Week 7
- Check this link to my ‘intelligent’ cybertwin which I also mentioned in the Powerpoint. You may like to create your own cybertwin as well. The more you 'train' your twin, the better the responses will be. While it is just a fun exercise, Think of the opportunities. Imagine if we had a cybertwin that could answer your questions about the course. Or perhaps a shopping assistant?
- The advancements that are being made in the field of AI are incredible but we need to remember that we have not go it right, yet. One issue i believe and others would agree is that AI cannot detect manerism that can be communication though face to face conversation, nor the complexities of human language. I think for now that AI should be kept in the development stage and should not be rolled out until they have got it right.
- Write one paragraph describing the Turing test and another paragraph describing an argument against the Turing Test, known as the about the Chinese room.
- As i said in the previous question, programmers are yet to get their AI perfect and the AI will only be as intelligent as the code the is designed for it. I think it is a very clever test, and is a good example of the advancements we have made in the programming world. It was cleverly design and its programmers should be given merit as instead of coding in a function to your code that will give your program 'common sense', programs works by complex algorithms and it is not simple at all.
- Can virtual agents succeed in delivering high-quality customer service over the Web? Think of examples which support or disprove the question or just offer an opinion based on your personal experience.
- Automated service support is already started to be rolled, and i think its a very effective and efficient way to cut costs and call volumes in a call centre. This can help callers reach a certain destination of their call, or complete a simple password reset.Due to previous experience in the IT support area - i think this is an intelligent design or idea, AI does not understand the complexity of human language. It would need to recognise different languages, accents and mannerisms in the voice of the caller. Also problem determination is still something to be dealt by humans, due to many issues being too ambiguous for AI support
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